Email, Phone, or Remote Support

Technology often enables us to solve your issues without coming to your location in some instances. We do this whenever possible, as it is the most efficient use of everybody’s time. For existing clients, short calls (<5 minutes) or emails are without charge. For longer interactions or new clients, we bill our standard rate in 15 minute increments, but without travel or minimum.

Occasionally, we will have to take a call from another client when we’re with you. We do not bill you for this time, and remember – that call may be you next time.

We use our discretion in evaluating whether or not phone, email, or remote support delivers more value than an on-site visit. If we feel that your issue cannot be solved remotely, we will work with you to schedule an appointment.

Feel free to¬†contact us directly if you’d like further info, or if you’re ready to book an appointment.