“But What Is an Emergency?”

An emergency is a situation where your ability to work is totally compromised. Only you can determine when a situation is an emergency, but here’s a helpful checklist:

  • You have restarted, and the problem still exists
  • You have repaired disk permissions, and the problem still exists
  • You have restarted your modem and router (for network issues)
  • Your system is unresponsive
  • You can’t perform a critical function
  • There is a very strange sound
  • Smoke. Anywhere. Anytime.

For after-hours emergencies, we also request that you ask yourself the following before contacting us:

  • Is there a temporary workaround, however imperfect?
  • Can this wait until business hours?

Feel free to contact us if you have any questions.