But What IS an Emergency?

An emergency is a situation where your ability to work is totally compromised. Only you can determine when a situation is an emergency, but here’s a helpful checklist:

• You have restarted, and the problem still exists
• You have repaired disk permissions, and the problem still exists
• You have restarted your modem and router (for network issues)
• Your system is unresponsive
• You can’t perform a critical function
• There is a very strange sound
• Smoke. Anywhere. Anytime.

For after-hours emergencies, we also request that you ask yourself the following before contacting us:

• Is there a temporary workaround, however imperfect?
• Can this wait until business hours?

Feel free to contact us if you have any questions.